The internet has grown into the number one sales person. There is no reason why you cannot implement the same “hand shake”, “look you in the eye” and “we’ll take care of you” feeling to your customers through your web site that has been done with a sales staff for 100 years. Customers either stumble across your web site, find it on purpose or are driven there by you….all the same, your web site must present your company in an acceptable fashion. It must be designed aesthetically pleasing to the customer, it must present your ideas coherently, it must have open arms, it must drive them to your ultimate goals and it must be found.